FAQs

Could you explain the distinction between your product with SPF and a product that is simply sunscreen in terms of the sun protection provided? Is this product an alternative to conventional sunscreen or does it provide less protection since it is primarily a moisturizer?

We definitely feel that our Solar products, being an organic moisturizer with SPF, are far superior to conventional sunscreens. The SPF protection is fully tested and provides safe SPF 30 protection with physical/reflective mineral barriers, which are ECOCERT certified, and does not use reactive sunscreen chemicals. Our SPF moisturizer bases are fully certified USDA Organic, helping to wholesomely moisturize, heal, and revitalize your precious skin, especially against the depleting effects of sun, wind and exposure.

Our SPF 30 moisturizers are fully tested as per FDA requirements/testing standards, provides true SPF 30, while also being certified for 'Broad Spectrum' protection, securely protecting against both UVA and UVB rays, which is vitally important to protect against burning and cancer. So you get sun protection with the added revitalization of your skin. As with all sunscreens, it is recommended to periodically reapply, especially when in direct sun and/or after being in the water.

 Are your products non-comedogenic and what about allergies?

At SanRe we do earnestly create and believe our skinfood products to be non-comedogenic, as we don’t use synthetics, chemicals and petroleum byproducts which we adamantly feel are the biggest cause of blocked pores and long term damage to the epidermis and greater body! We embrace organic and holistic oils, essential oils and ingredients as the clear path to feed and rejuvenate one’s skin.

There is a great deal of selection and crafting in the development of each skinfood product. Some of our primary base oils, like beloved Safflower Oil, are selected and utilized because of their universal goodness for the skin and great non-comedogenic nature. Then oils and ingredients are further selected for the specific skin types, issues and beneficial effects of each crafted and tested skinfood product; no animal testing ;-) .

Yet, every person is of course a unique being/biological system, so it’s quite helpful to know your skin type, allergies and carefully read the specific ingredients proudly provided for each skinfood item. Finding the very best item for your skin can sometimes be a process and there can be an adjustment period. We have countless comments from customers so glad they found SanRe and their favorite items for their precious skin. To help in this course, we gladly provide a 30 day return or exchange policy to assist. We’re a heartfelt family company genuine in wishing our skinfood is the very best for your skin, but if somehow not, we’re also sincere per our mission to advocate each person’s perseverance to finding other truly organic items/brands that best work for them - for the greater health of skin/body that we all so deserve.

How to use a day cream under makeup?

If you are using SanRe's day cream under makeup, we would recommend to wait a few minutes after you apply it. Truly organic skincare will take a little bit longer to be absorbed since no chemicals are used to dry it up.

Are your products safe for a pregnant woman? I have heard that some essential oils, such as Chamomile, Cypress, Geranium, Lemon, Rosemary and Sage, can be harmful to the fetus.

SanRe Organic Skinfood products contain extremely small amounts of these essential oils; therefore, the products are totally safe! Many women use them during pregnancy. Studies have shown that using the above mentioned essential oils in large quantities in aroma therapy could be harmful and dangerous.

I have extremely fair/sensitive skin and will start using your SPF products. Could they cause photo sensitivity and burns because they contain citrus oils, which may be photosensitive?

Our products are totally safe, we use only very small amounts of citrus oils. Do not forget to reapply the SPF creams every couple of hours and especially after swimming!

What is the difference between USDA and SPF products?

SPF products provide sunscreen while USDA don't.

I have a question about international shipping, I think it is very expensive and is more expensive than the product itself. Any advice?

International shipping is available at the actual postage rates, we don't charge extra :-) For Canada at USPS rates available for selection at time of checkout. Please be aware that USPS Express Mail International does provide full tracking, but often still takes 5-15 business days. First Class and regular Priority Mail do not provide full/complete tracking and may take weeks for delivery. For "most" other Countries, we ship with DHL Express at a $55 rate (this is for greatest delivery speed and customer satisfaction). If you find the cost prohibitive, we suggest you ask your friends/family if maybe they want anything, then you can order together and split the shipping costs :-) Also, we can ship to friends or family in the US that are coming soon to visit you, who can bring the items to you in their suitcase ;-)

Please Do Note that for International Order Shipments (including Canada) Customs Duties, Customs Clearance/Release, VAT or other charges and release may apply, pursuant to each receiving country's specific regulations, which is at the customer's separate cost, risk and responsibility.

Are your products suitable for men?

All our products are good for men - just go by your skin type when choosing products. Although, men's skin is generally thicker, it does age as well and needs nourishment too!

I have noticed that you have changed the formulas of SPF products by adding Titanium Dioxide. Why?

With the prevalence of cancer and needed sun protection, we've done a lot of research and testing to provide our discerning customers with the very best mineral sunscreen and organic moisturizer combination. While USDA Organic certification does not provide for any sun protection allowance, even using natural minerals, we are now using a combination of the very best ECOCERT (the European, now world-wide, Organic Certifier) certified minerals, which are further coated in natural Jojoba esters for further protection and to guard against reactivity. This physical sunscreen balance of coated zinc oxide and titanium dioxide has yielded the very best SPF protection, while lowering the amount of total minerals, and most importantly providing the very best BROAD SPECTRUM protection. It is very important to protect our sensitive skin from both UVA and UVB rays to the greatest extent possible.

In addition to all our FDA Broad Spectrum and SPF testing, months of personal use by friends and family (we do no animal testing) have shown no difference in any sensitivity from our prior zinc-only SPF moisturizers. You should also be aware that our SPF/Solar products are completely derived from our 100% USDA Organic moisturizer bases (USDA Organic sister products - without minerals - are jointly listed on website and shelved in stores for sale), which is honestly extremely hard to find for sun protection products. The Organic moisturizer base helps to replenish, heal and revitalize your skin from the often harmful effects of sun, wind, exposure and of course aging.

Could you explain how Reward Points work?

Reward points cannot be combined with any other discount offer and/or gift-set and are subject to change without notice at any time. Points can only be redeemed online. All products have points assigned to them unless otherwise noted.

Your rewards can be applied in the checkout process via use of a provided discount code once you redeem the points for one of the designated discounts. Clicking on the "Cart" link in the top right corner will bring you to the shopping cart. In the Cart, you will see a section that allows you to apply a discount code.

-- We understand this may seem a bit complicated, so here's a separate step-by-step example:

When you are already Logged In to your SanRe Account on the website, your available Rewards Points are shown in the ‘Green’ Rewards Program box in the lower right corner of the website/computer screen. 

CLICK on the Rewards Program box, and a separate overlay screen/box will appear that shows your Points and the available “Discount Codes” your points can obtain ($5, $10, $20 & $30 options).

On the available option(s) for your Reward Points, CLICK the “Blue” Get Code box, and the Rewards/Discount Code will be provided to you.

Use this Rewards/Discount Code during “Checkout” (after you already have item(s) in your Cart), by inputting the Code in the Discount Code box and then CLICKING the “Apply” button.

The applicable discount will show deducted from your Order total amount. 

Because Rewards Points Discounts can not be combined with other Sale Discounts,  most users apply their points on a separate order for paying most or all of an item or two, or during a non-sale period when item are needed :-)

What is your contact phone number?

You can reach us by telephone at 1-941-755-0203.

What products would you recommend to use after sunburn?

The best thing would be avoiding sunburn in the first place! SanRe has wonderful, mineral only Broad Spectrum SPF30 moisturizers! However, if you do have a SUNBURN (which is an inflammation of the skin from exposure to UV radiation from the sun, manifested by reddened, painful skin that may develop blisters) SanRe recommends the following of its products:
FOR YOUR BODY - We recommend applying Vanilla Sensation or Soothing Celebration.

The Macadamia Nut oil in Vanilla Sensation is perfect for sunburns and irritations due to its high absorption rate. Its high omega fatty acids content helps restore, hydrate and balance your skin! Burned skin looses it’s water and nutrient content, therefore you need to restore it with the purest organic, oil-based products!
Soothing Celebration is a phenomenal remedy for sunburn as well. It’s Tamanu Oil is a remarkable healing agent which possesses antibiotic and anti-inflammatory properties. There numerous accounts of Tamanu oil healing severe burns caused by boiling water, chemicals and of course UV rays. It helps promote new tissue formation, accelerate the healing process and to spur healthy skin growth. The ingredient combination in this product is for skin needing intensive treatment; such as after the sunburn!

FOR YOUR FACE - If your face is sunburned, we, our friends and family fully attest that Siesta Sunset works best! It’s the nutrients and fatty acids of wonderfully healing Sea-Buckthorn and Avocado oils! Many feel that its superior calming and revitalizing affects help to relieve redness and/or skin peeling the next day!
Please be advised that if you have more severe symptoms such as fever or severe blistering, it is best to consult your doctor.